Knowledge workers and CMMN notation

Abstract

Cases are used in many areas of human operations. The most illustrative examples of cases are from medicine where every patient represents its own case. Every case requires its own operations and functions whereas humans who are involved can use their knowledge from previous cases. This article presents the standard called CMMN (Case Management Model and Notation) that covers processes where more flexibility is required. We will also discuss operations and certain challenges that we face.